Refund Policy
This Refund Policy explains the circumstances under which refunds may or may not be provided for services purchased through TruckMitr.
Effective Date: July 27, 2026
1. Overview
TruckMitr is a technology platform that provides subscription-based services, driver verification services, recruitment and hiring solutions, and other value-added digital services through its Mobile Application and Web Application.
This Refund Policy explains the circumstances under which refunds may or may not be provided for services purchased through TruckMitr.
2. Driver & Transporter Membership Subscriptions
Driver Membership and Transporter Membership subscription fees are generally non-refundable once the subscription has been successfully activated.
A refund may be considered only under the following circumstances:
- Duplicate payment made for the same subscription.
- Payment was successfully deducted, but the subscription was not activated due to a technical issue attributable to TruckMitr.
- The transaction failed, but the payment was successfully debited from the customer's account.
- Any other exceptional circumstances approved by TruckMitr after review.
3. Driver Verification Services
Driver Verification Service charges are non-refundable once the verification process has been initiated, as third-party verification agencies begin processing the request immediately after confirmation.
If payment has been made but the verification process has not yet started due to a technical issue attributable to TruckMitr, the customer may request either a refund or reactivation of the service.
4. Premium Hiring & Super Premium Recruitment Services
TruckMitr offers a Money Back Guarantee on the following recruitment services:
- Premium Hiring Service: Money Back Guarantee if TruckMitr fails to provide suitable driver candidates within 10 calendar days from the date of service activation.
- Super Premium Recruitment Service: Money Back Guarantee if TruckMitr fails to provide suitable driver candidates within 7 calendar days from the date of service activation.
Eligibility for Money Back Guarantee
The guarantee is applicable only if all of the following conditions are satisfied:
- The transporter remains available and responsive throughout the service period.
- The transporter answers calls made by TruckMitr's recruitment team.
- The transporter answers calls made directly by driver candidates.
- The transporter participates in conference (con) calls arranged by TruckMitr between the transporter and driver candidates whenever required.
- The transporter provides timely feedback and cooperates with the recruitment process.
- The transporter does not delay the hiring process due to non-responsiveness or lack of communication.
Money Back Guarantee Will Not Apply If:
- The transporter fails to answer or repeatedly misses calls from TruckMitr or driver candidates.
- The transporter is unavailable for scheduled conference calls.
- The transporter delays interviews, hiring decisions, or communication.
- The transporter changes the hiring requirements after the recruitment process has commenced.
- Suitable driver candidates are provided within the committed timeline but are rejected without reasonable justification.
- The delay is caused by incomplete information or lack of cooperation from the transporter.
If TruckMitr is unable to fulfill the committed recruitment service within the applicable timeline and all eligibility conditions have been met by the transporter, the transporter may submit a refund request. Upon verification, the eligible amount will be refunded to the original payment method.
5. Failed or Duplicate Transactions
If a payment is:
- Deducted from the customer's account but the transaction fails,
- Processed more than once for the same service, or
- Incorrectly charged due to a technical error,
TruckMitr will verify the transaction and, if found valid, process the refund to the original payment method.
6. Refund Processing Timeline
Approved refunds will generally be processed within 2 to 5 business days from the date of approval.
The time required for the refunded amount to reflect in the customer's account depends on the customer's bank, card issuer, UPI application, or payment service provider.
7. How to Request a Refund
Customers may submit a refund request by contacting TruckMitr Customer Support with the following details:
- Registered Name
- Registered Mobile Number
- Transaction ID
- Payment Date
- Reason for the refund request
Email: contact@truckmitr.com
Toll-Free: 1800-102-4558
Website: https://www.truckmitr.com/
Support is also available through the TruckMitr Mobile Application and Web Application.
8. Non-Refundable Circumstances
Refunds will generally not be provided under the following circumstances:
- Change of mind after purchasing any subscription or service.
- Failure to use the purchased subscription or service during its validity period.
- Incorrect or incomplete information submitted by the customer that affects service delivery.
- Services that have already been successfully delivered or substantially completed.
- Suspension or termination of an account due to violation of TruckMitr's Terms & Conditions.
- Delays caused by the customer's non-cooperation, unavailability, or failure to respond during service delivery.
9. TruckMitr's Right to Review
Every refund request is reviewed individually based on transaction records, service status, communication history, and applicable business policies.
TruckMitr reserves the right to approve or reject any refund request where the request does not satisfy the eligibility conditions stated in this policy.
10. Changes to this Refund Policy
TruckMitr reserves the right to amend or update this Refund Policy at any time. Any modifications will be published on the TruckMitr Website and Mobile Application and shall become effective immediately upon publication.
11. Contact Information
For any questions regarding this Refund Policy or to request a refund, please contact:
Support: TruckMitr Customer Support
Email: contact@truckmitr.com
Toll-Free: 1800-102-4558
Website: https://www.truckmitr.com/