Cancellation Policy
This Cancellation Policy outlines the terms under which users may cancel subscriptions or services purchased through TruckMitr.
Effective Date: July 27, 2026
1. Overview
TruckMitr is a digital platform that provides subscription-based services, driver verification services, recruitment assistance, and other value-added services to truck drivers and transporters through its Mobile Application and Web Application.
This Cancellation Policy outlines the terms under which users may cancel subscriptions or services purchased through TruckMitr.
2. Membership Subscription Cancellation
Users may cancel the auto-renewal of their Driver Membership or Transporter Membership at any time through their account settings or by contacting TruckMitr Customer Support.
Cancellation of a membership will prevent future renewals only. The current subscription will remain active until the end of the purchased subscription period.
No partial cancellation or prorated refund will be provided for the remaining subscription period unless otherwise specified under the Refund Policy.
3. Driver Verification Services
Once a driver verification request has been submitted and the verification process has started, the service cannot be cancelled.
If the verification process has not yet commenced, TruckMitr may consider cancellation requests on a case-by-case basis.
4. Premium Hiring & Recruitment Services
Cancellation requests for Premium Hiring or Recruitment Services may be accepted only if the recruitment process has not yet started.
Once candidate sourcing, interviews, verification, or recruitment activities have commenced, the service will be considered initiated and cancellation may not be possible.
5. Job Posting Services
Transporters may remove or deactivate their job postings at any time through the platform.
However, any fees paid for premium job postings or promotional services are non-cancellable once the service has been activated.
6. Cancellation Request Process
To request cancellation of any eligible service, users may contact TruckMitr Customer Support through:
- Email: contact@truckmitr.com
- Toll-Free Number: 1800-102-4558
- Support section available within the TruckMitr Mobile Application and Web Application
Cancellation requests should include:
- Registered Name
- Registered Mobile Number
- Transaction ID (if applicable)
- Reason for cancellation
7. TruckMitr's Right to Cancel
TruckMitr reserves the right to suspend or cancel any account or service in cases including but not limited to:
- Violation of Terms & Conditions
- Submission of false or misleading information
- Fraudulent or unauthorized payment activity
- Misuse of the platform or abusive behavior
- Any activity prohibited under applicable laws
8. Changes to this Policy
TruckMitr reserves the right to modify this Cancellation Policy at any time. Any updates will be published on our website and mobile application and will become effective immediately upon publication.
9. Contact Us
For any questions regarding this Cancellation Policy, please contact:
Support: TruckMitr Customer Support
Email: contact@truckmitr.com
Toll-Free: 1800-102-4558
Website: www.truckmitr.com